Frequently Asked Questions
Need a little help? We’ve gathered answers to our most frequently asked questions below.
If you don’t see what you’re looking for, please contact us at support@articangel.com. A member of the Artic Angel team will be happy to help. 💕
📦 Shipping & Delivery
How long does shipping take?
Most orders ship within 1–3 business days. Once shipped, U.S. orders typically arrive within 3–7 business days.
You’ll receive an email with tracking information as soon as your order is on its way.
Where do you ship?
We currently ship to customers in the United States and Canada.
Where will my order ship from?
Most Artic Angel products ship from our primary production and fulfillment facility in St. Petersburg, Florida.
How can I track my order?
As soon as your order ships, we’ll send you an email containing your tracking number and tracking link, so you can follow your package on its journey to you.
Will everything in my order arrive together?
Usually, but not always. Some products may be produced or fulfilled separately, so an order containing multiple items may occasionally arrive in more than one package.
Don’t worry if part of your order arrives first—the remaining items may already be on their way.
Do you offer faster shipping?
Yes. Priority and Express shipping options are available for eligible orders at checkout.
Available options and delivery estimates will be displayed before you complete your purchase.
❤️ Order Help & Peace of Mind
What if my package is delayed, lost, or damaged?
We want every Artic Angel gift to arrive just as it should.
If your package appears to be significantly delayed, is lost in transit, or arrives damaged, please contact our support team at support@articangel.com and we’ll help make it right.
What if I have a question about my order?
We’re here to help. 💕
Email us at support@articangel.com with your order number and question, and a member of our customer support team will assist you.
🛍️ Promotions & Pricing
Why is an offer I saw on Facebook different from the offer currently on your website?
Some of our social media posts and advertisements continue to be shared long after the original promotion has ended. Because of this, you may occasionally see an older Artic Angel offer on Facebook or elsewhere online.
Current pricing and promotions are always displayed on our website. Promotional offers may change or expire and may be available for a limited time.
How are “Compare At” prices determined?
Compare-at prices may be based on manufacturer or supplier suggested pricing, previous pricing, or comparable products in the marketplace, depending on the product.
Our current selling price and any applicable discounts are clearly displayed on each product page.
🤝 Wholesale & Partnerships
Do you offer wholesale accounts or an affiliate program?
We do not currently offer wholesale accounts or a public affiliate program.
We’re always looking for new ways to grow the Artic Angel family, so this may change in the future. 💖