Gift for Soulmate "What Royalty Really Means" Crown Necklace

What materials are your necklaces and jewelry made of?

Our jewelry is crafted from high-quality materials such as stainless steel and 14k white or yellow gold over stainless steel. Each piece is designed to last for years with proper care.

Will the jewelry tarnish or fade over time?

No. Our protective coating prevents tarnishing and discoloration with normal wear. We do recommend keeping it dry and storing it in the gift box when not in use.

Do the message cards come with every order?

Yes! Every piece that shows a message card comes with a beautifully printed message card inside the box ready to give straight away.

Can I customize or personalize the message card?

At this time, message cards come as shown in the product photos. We’re working on offering custom messages soon!

Do you offer gift wrapping or a gift box?

Each jewelry piece arrives in our standard cardboard gift box. You can also upgrade to our mahogany-style LED box for an extra-special presentation. We also offer gift wrapping for most items, and it can be purchased in your cart during checkout.

Can I include a personal note with my order?

At this time we are unable to include custom notes with our orders.

Are your products shipped from the USA?

Yes, unless otherwise noted all of our products are lovingly created, packaged, and shipped from our production facility in St. Petersburg, Florida.

How long does shipping take?

Most orders ship within 1–3 business days. U.S. delivery typically takes 3–7 business days after shipment.

Do you ship internationally?

Yes, we currently only ship within the US and Canada.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number and a link to follow your package every step of the way.

What if my package is delayed, lost, or damaged?

If your package is delayed or arrives damaged, simply contact us — we’ll make it right immediately.

Do you offer express or priority shipping?

Yes! You can choose priority or express shipping options at checkout for faster delivery.

How do I apply a discount code?

You can enter your code at checkout before completing your purchase. Only one discount can be applied per order.

What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for your convenience.

Can I change or cancel my order after it’s been placed?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update or cancel it.

Will I receive an order confirmation and shipping update?

Yes, you’ll get an email confirmation right after placing your order and another one when it ships with your tracking details.

What is your return or exchange policy?

We offer a 30-day satisfaction guarantee. If you’re not in love with your purchase, we’ll help you exchange or return it — no hassle.

What if my jewelry arrives damaged or defective?

We’ll replace it right away at no cost to you. Just contact our support team (support@articangel.com) with a photo of the issue.

Do you offer a satisfaction guarantee?

Absolutely. We stand behind every piece we make. If you’re not 100% satisfied, we’ll make it right.

How do I request a return or replacement?

Simply email our support team (support@articangel.com) with your order number and the reason for the return. We’ll take care of the rest.

Can I send the gift directly to the recipient?

Yes! Just enter their shipping address at checkout. We’ll make sure it arrives beautifully packaged and ready to gift.

Will the price be included in the package?

No, we never include receipts or pricing in gift orders.

Do you offer bundles or matching sets for families?

Yes, we have a growing collection of matching gifts for moms, dads, sons, daughters, and more. Check our “Family Sets” section for ideas!

Is the jewelry suitable for birthdays, anniversaries, or holidays?

Definitely. Our message cards are designed to make any moment special — from birthdays to “just because.”

Can I pre-order or schedule delivery for a special occasion?

We don’t currently schedule deliveries, but you can place your order early and we’ll ship promptly to help it arrive in time.

Who is behind Artic Angel?

We’re a small, family-owned business passionate about helping people celebrate life’s most meaningful connections through heartfelt gifts.

What makes your gifts different from others online?

Every product we design carries a personal touch, emotional message cards, quality craftsmanship, and packaging that feels like a hug in a box.

Do you support any charities or family causes?

Yes, a portion of our profits supports family and mental-health charities that help parents and children thrive.

How can I contact customer support if I need help?

You can reach us anytime at [support@articangel.com] or through the “Contact Us” page. We typically reply within 24 hours (often much sooner outside of major holiday rushes).